Terms & Conditions + Refund Policy
DOE Donuts Terms & Conditions, Cancellations & Refund Policy
All cancellations are subject to the owner’s discretion. Our products are made using high quality ingredients and NZ sourced. Each of our products are hand-made individually, by us to your order and details agreed on order confirmation/invoice.
All products may use or have come into contact with peanuts, tree nuts, soybean derivatives, eggs, wheat gluten, milk, and other allergens.
All online orders are to be paid in full prior to pick up/delivery unless otherwise arranged. All online orders for in-store pickup or delivery are paid in advance online when orders are placed on www.doe.co.nz. Your order has been confirmed when you have received an order confirmation with the date and time you have selected, for in-store pickups or delivery. DOE Donuts will not provide refunds for late pick ups, or no shows. If you run into any trouble or you’re late and do not contact us successfully, you will not be issued a refund and we cannot guarantee your product will be fresh.
WE DO NOT GIVE REFUNDS IF ORDERS ARE CANCELED WITHIN 24 HOURS OF YOUR ORDER . If you have successfully contacted us 24 hours prior to the date you've selected for your order, we are happy to refund you. The reasoning behind this policy is because we must order ingredients or create parts of your product in advance, in addition to labour that has already been expended in the preparation of any order. Our booking calendar fills up quickly and orders are on a first-come, first served basis. Therefore, if you cancel your order within the 24 hours of the date you’ve selected for in-store pickup or delivery, this has taken up production time that could have otherwise been given to another customer. Once the customer has accepted the order upon delivery to the address provided, we are not liable for any damages. If we have delivered to an incorrect address to the address that was on the order, we are happy to re-deliver the donuts to the correct address that is on the order or we are happy to give a refund. If the address you have provided on your order is incorrect and we have made the delivery, we will not be giving a refund. If the address on your order is incorrect and upon delivery to address provided we have realised you have provided an incorrect address, we will try to contact you to organise a re-delivery, however they may be an extra charge for this. If you have not successfully made contact with us on the day about an incorrect address delivery, we are not liable to give you a refund.
All bespoke orders are to be paid in full prior to pick up/delivery unless otherwise arranged.Any bespoke donut/product orders for an event has the possibility of melting or deforming due to weather changes. We are not liable for any replacement donuts once it has been delivered or picked up. We can only provide storage instructions on request. Once the donuts have been picked up by you or a designated party and removed from our premises, it is considered "ACCEPTED". Refunds requested due to decorating style, will not be honoured. If you are unhappy with the look of your order upon pickup, we can re-decorate or make changes accordingly. We can provide a full refund on the basis that we have retained the donuts. Refunds requested due to quality of flavour, will only be determined at the discretion of our staff, and based upon the returned donuts/products. Unfortunately we are unable to provide a refund on any donuts that have been consumed. DOE Donuts will not provide refunds for late pick ups, or no shows. A pick up time will be arranged at time of booking, if you run into any trouble or you’re late and do not contact us successfully, you will not be issued a refund and we cannot guarantee your product will be fresh.
Please order these products at your own risk. In any such event as a natural disaster, pandemic or large scale situation beyond our control, refunds will not be provided for any deposits, part or full payments. We only give refunds in accordance with refund policies stated above. The policy is valid from 1st October 2020 and onwards and is subject to change at any time.
BY BOOKING, AND PAYING A DEPOSIT/ANY AMOUNT YOU ARE AUTOMATICALLY AGREEING TO THE ABOVE TERMS & CONDITIONS.