Terms and Conditions + Refund Policy
DOE DONUTS TERMS & CONDITIONS, CANCELLATIONS & REFUND POLICY All cancellations are subject to the owner's discretion. Our products are made using high-quality ingredients sourced from New Zealand. Each of our products is hand-made individually by us, based on your order and the details agreed upon in the order confirmation/invoice. Allergens All our products may contain or come into contact with peanuts, tree nuts, soybean derivatives, eggs, wheat gluten, milk, and other allergens. Online Orders All online orders must be paid in full before pick up/delivery, unless otherwise arranged. For in-store pickup or delivery, payment is made online at the time of placing the order on our website, www.doe.co.nz. Your order is confirmed when you receive an order confirmation with the date and time you have selected for in-store pickup or delivery. DOE Donuts will not provide refunds for late pick ups or no-shows. If you are experiencing any issues or are running late and are unable to contact us, you will not be refunded, and we cannot guarantee that your product will be fresh. We do not offer refunds for orders canceled within 24 hours of the order date. If you contact us successfully 24 hours prior to the date you have selected for your order, we are happy to refund you. The reason for this policy is that we must order ingredients or create parts of your product in advance, in addition to the labor that has already been expended in preparing any order. Our booking calendar fills up quickly, and orders are processed on a first-come, first-served basis. If you cancel your order within 24 hours of the date you have selected for in-store pickup or delivery, this takes up production time that could have otherwise been given to another customer. Once the customer has accepted the order upon delivery to the address provided, we are not liable for any damages. If we have delivered to an incorrect address that was on the order, we are happy to redeliver the donuts to the correct address or give a refund. If you have provided an incorrect address on your order, and we have delivered to that address, we will not provide a refund. If we discover that you have provided an incorrect address upon delivery, we will attempt to contact you to organize a redelivery, but there may be an additional charge for this service. If we are unable to contact you on the day of delivery regarding an incorrect address, we will not provide a refund. Bespoke Orders All bespoke orders must be paid in full before pick up/delivery, unless otherwise arranged. Any bespoke donut/product orders for an event have the potential to melt or deform due to weather changes. We are not liable for any replacement donuts once they have been delivered or picked up. We can provide storage instructions on request. Once the donuts have been picked up by you or a designated party and removed from our premises, they are considered "accepted." Refunds requested due to decorating style will not be honored. If you are unhappy with the appearance of your order upon pickup, we can redecorate or make changes accordingly. We can provide a full refund if we retain the donuts. Refunds requested due to the quality of flavor will only be determined at the discretion of our staff, based upon the returned donuts/products. Unfortunately, we are unable to provide a refund for any donuts that have been consumed. DOE Donuts will not provide refunds for late pickups or no-shows. A pickup time will be arranged at the time of booking. If you experience any issues or are running late and are unable to contact us, you will not be refunded, and we cannot guarantee that your product will be fresh. Please order these products at your own risk. In any such event as a natural disaster, pandemic or large scale situation beyond our control, refunds will not be provided for any deposits, part or full payments. We only give refunds in accordance with refund policies stated above. The policy is valid from 1st October 2020 and onwards and is subject to change at any time. BY BOOKING, AND PAYING A DEPOSIT/ANY AMOUNT YOU ARE AUTOMATICALLY AGREEING TO THE ABOVE TERMS & CONDITIONS.
Mobile Terms of Service
Last updated: Aug. 31, 2023
The DOE Donuts mobile message service (the "Service") is operated by DOE Donuts (“DOE Donuts”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to DOE Donuts’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DOE Donuts through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with DOE Donuts. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other DOE Donuts mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to.... or email Orders@doe.co.nz.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.