FAQs


Do you have a store?

No.


Will the same flavours be available weekly?

The flavours found on our website will be rotated on a weekly basis
with three flavours available each week.


What days can you order for delivery?

At this stage, donuts are available to order from Saturday through to Wednesday for Friday deliveries ONLY.


What areas do you deliver to?

We deliver to any location within a 15km radius from the Auckland CBD.


What time can I expect to have my donuts delivered by?

We aim to complete all deliveries before midday.

 

What happens if no one is at the delivery address when my order arrives?

As we ALWAYS recommend your donuts are eaten FRESH AF, please ensure someone is there to receive your box. As we do not offer a re-delivery service, if no one is home, we will endeavor to contact you by phone to let you know it has arrived. At this point, DOE ceases responsibility of your order and it's a race between you and a potential army of ants to reach them first!


What donuts can I have with x allergy?

If you have food allergies of any kind, we kindly advise that you do not consume any of our products. We cannot guarantee our products are free from allergens.


Can I eat my donuts the next day?

As donuts are a deliciously deep-fried product the shelf life is not as long as
a baked good. Therefore, we recommend eating your donuts within 5 hours of delivery.


Can I place a special order for a birthday, wedding, work morning tea or any other occasion that may be different to what you offer on the website?

Yes, of course. Please send us an email at orders@doe.co.nz and
we would be more than happy to cater to your event.

 

Have another question? Leave us a message on our contact page.