FAQs

Do you have a retail store?

No, but we do have a pick up option available from our production space in Kingsland.

Will the same flavours be available to order?

The flavours found on our website will be rotated every few weeks.

What days can you order for delivery?

Our Delivery days are Thursdays and Fridays. Saturdays are pick ups only.

What areas do you deliver to?

We deliver to any location within a 14km radius from the Auckland CBD.

What time can I expect to have my donuts delivered by?

We aim to complete all deliveries between 9am & 2pm.

What happens if no one is at the delivery address when my order arrives?

As we ALWAYS recommend your donuts are eaten FRESH AF, please ensure someone is there to receive your box. As we do not offer a re-delivery service, if no one is home, we will endeavor to contact you by phone to let you know it has arrived. At this point, DOE ceases responsibility of your order and it's a race between you and a potential army of ants to reach them first!

What if I'm late to pick up my donuts?

At present, we close up and lock our kitchen doors by 12:30pm at the very latest. Unfortunately, if you are not here by that time and have not successfully made contact with us, then you miss out on your donuts. There will be no refunds.

What donuts can I have with x allergy?

If you have food allergies of any kind, we kindly advise that you do not consume any of our products. We cannot guarantee our products are free from allergens.

Can I eat my donuts the next day?

As donuts are a deliciously deep-fried product the shelf life is not as long as
a baked good. Therefore, we recommend eating your donuts within 5 hours of delivery.

Can I place a special order for a birthday, wedding, work morning tea or any other occasion that may be different to what you offer on the website?

Yes, of course, we usually require 2 weeks notice. Please send us an email at orders@doe.co.nz and we would be more than happy to cater to your event.

Have another question? Leave us a message on our contact page.