FAQs

COVID ALERT LEVEL INFO

Can I come to your store and grab some donuts during Alert Level 3?

No, you cannot. You will have to pre-order donuts via our website.  We cannot take donut orders via phone or email.

I can't seem to order, your website says sold out?

Unfortunately during this time it is first in first serve. We have a limit on how many donuts we make a day and cannot physically make more than what we are currently doing.

When can I place my order?

We update the website with new dates/flavours once a week (Thursdays/Fridays), so customers can order for the following week. You will have to just keep checking the website for when we next open orders. 

What days can you order for delivery/pick up?

We are open from Tuesday to Friday. However delivery days will vary. The dates that are available for delivery are on our calendar before checking out. 

DAILY FAQs

Do you have a retail store?

We now have a retail shop in Grey Lynn, you can come by and purchase as many donuts as you like. You can still pre-order donuts online. You can either pick them up from our Grey Lynn location or get them delivered to you. 

Will the same flavours be available to order?

The flavours found on our website are rotated weekly. We only showcase a certain amount of flavours a week. You cannot order weeks in advance, you can only order donuts for this week or the coming week and we update our flavours every Friday.

What days can you order for delivery?

Our Delivery days are Wednesday to Saturday. However delivery days will vary. The dates that are available for delivery are on our calendar before checking out. (During COVID these days have changed to Tuesday to Friday)

What areas do you deliver to?

We deliver to any location within a 30km distance from our premises at 356 Great North Road, Grey Lynn. You can see if we deliver to your place by going through the process to order online, you will have to select your box and add to cart. Before you checkout you can add your address and check.

Delivery Prices

Central Auckland (0km to 5km) - $12.50
Wider Auckland - 5km to 10km - $17.50
Wider Auckland - 10km to 15km - $20
Wider Auckland - 15km to 20km - $25
Wider Auckland - 25km to 30km - $30


What time can I expect to have my donuts delivered by?

We aim to complete all deliveries between 9am & 3pm.

What happens if no one is at the delivery address when my order arrives?

As we ALWAYS recommend your donuts are eaten FRESH AF, please ensure someone is there to receive your box. As we do not offer a re-delivery service, if no one is home, we will endeavor to contact you by phone to let you know it has arrived. At this point, DOE ceases responsibility of your order and it's a race between you and a potential army of ants to reach them first!

What if I'm late to pick up my donuts?

It is important that you please stick to your selected pick up time. If you are running late, please give us a call or text to let us know. As our closing time varies (depending on what orders we have for the day), if you are not here by your selected pick up time and have not successfully made contact with us, then you will miss out on your donuts. There will be no refunds.

What donuts can I have with x allergy?

If you have food allergies of any kind, we kindly advise that you do not consume any of our products. We cannot guarantee our products are free from allergens.

Can I eat my donuts the next day?

As donuts are a deliciously deep-fried product the shelf life is not as long as
a baked good. Therefore, we recommend eating your donuts within 5 hours of delivery.

What is your Auckland Council food safety grade?

Our food safety grade is an A - Date issued 4th August 2020 & Expiry date - 16 January 2022.

What is your policy around refunds & cancellations?

You can find our Terms and Conditions via this link - https://doe.co.nz/pages/doe-donuts-terms-conditions-cancellations-refund-policy

Can I place a special order for a birthday, wedding, work morning tea or any other occasion that may be different to what you offer on the website?

Yes, of course, we usually require 2 weeks notice. Please send us an email at orders@doe.co.nz and we would be more than happy to cater to your event.

Have another question? Leave us a message on our contact page.