FREquently asked Questions

We have three places where you can purchase Doe donuts

1. 356 Great North Road, Grey Lynn
2. Harbour Eats, Commercial Bay
3. Online - www.doe.co.nz 

Preorders are only accepted via our website or via email. We cannot take donut orders via phone or email.

It varies based on weekly sales. Due to this, it is very hard to forecast the exact number of donuts made per day. As donuts are a deep fried product, we make every batch fresh the same morning they are sold. No donuts are sold the following day. This is why our aim is always to sell out.

Yes, we have two retail shops. The locations are in Grey Lynn and Commercial Bay.

The flavours on our website are rotated weekly and we only showcase a certain amount of flavours a week. You can only order donuts for the current week or the coming week, and we update our flavours every Friday. You will have to keep checking the website for when we next open orders.

Preorders for pick up/delivery are currently only available from our Grey Lynn location, Wednesday to Sunday. Pick ups must be made between 10 am and 1:00 pm. Deliveries are made between 9 am and 3pm.

We deliver to any location within a 30km distance from our premises at 356 Great North Road, Grey Lynn. You can see if we deliver to your place by going through the process to order online, where you can select your box and add to cart. Before you checkout, you can add your address and check.

Delivery Prices

Central Auckland - 0km to 5km - $12.50

Wider Auckland - 5km to 10km - $20

Wider Auckland - 10km to 15km - $25

Wider Auckland - 15km to 20km - $30

Wider Auckland - 20km to 25km - $35

Wider Auckland - 25km to 30km - $45

We aim to complete all deliveries between 9am & 3pm.

As we always recommend your donuts are eaten fresh, please ensure someone is there to receive your box. If no one is home, we will endeavour to contact you by phone to let you know it has arrived. At this point, DOE ceases responsibility for your order.

If you are running late, please give us a call or text to let us know. If you are not here by your selected pick-up time and have not successfully made contact with us, then you will miss out on your donuts. There will be no refunds.

It is important that you please stick to your selected pick up time. If you are running late, please give us a call or text to let us know. As our closing time varies (depending on what orders we have for the day), if you are not here by your selected pick up time and have not successfully made contact with us, then you will miss out on your donuts. There will be no refunds.

If you have food allergies of any kind, we kindly advise that you do not consume any of our products. We cannot guarantee our products are free from allergens.

As donuts are a deliciously deep-fried product, the shelf life is not as long as a baked good. Therefore, we recommend eating your donuts within 5 hours of delivery.

.......

You can find our Terms and Conditions via this link - https://doe.co.nz/pages/doe-donuts-terms-conditions-cancellations-refund-policy

We have three places where you can purchase Doe donuts

1. 356 Great North Road, Grey Lynn
2. Harbour Eats, Commercial Bay
3. Online - www.doe.co.nz 

Preorders are only accepted via our website or via email. We cannot take donut orders via phone or email.

It varies based on weekly sales. Due to this, it is very hard to forecast the exact number of donuts made per day. As donuts are a deep fried product, we make every batch fresh the same morning they are sold. No donuts are sold the following day. This is why our aim is always to sell out.

Yes, we have two retail shops. The locations are in Grey Lynn and Commercial Bay.

The flavours on our website are rotated weekly and we only showcase a certain amount of flavours a week. You can only order donuts for the current week or the coming week, and we update our flavours every Friday. You will have to keep checking the website for when we next open orders.

Preorders for pick up/delivery are currently only available from our Grey Lynn location, Wednesday to Sunday. Pick ups must be made between 10 am and 1:00 pm. Deliveries are made between 9 am and 3pm.

We deliver to any location within a 30km distance from our premises at 356 Great North Road, Grey Lynn. You can see if we deliver to your place by going through the process to order online, where you can select your box and add to cart. Before you checkout, you can add your address and check.

Delivery Prices

Central Auckland - 0km to 5km - $12.50

Wider Auckland - 5km to 10km - $20

Wider Auckland - 10km to 15km - $25

Wider Auckland - 15km to 20km - $30

Wider Auckland - 20km to 25km - $35

Wider Auckland - 25km to 30km - $45

We aim to complete all deliveries between 9am & 3pm.

As we always recommend your donuts are eaten fresh, please ensure someone is there to receive your box. If no one is home, we will endeavour to contact you by phone to let you know it has arrived. At this point, DOE ceases responsibility for your order.

If you are running late, please give us a call or text to let us know. If you are not here by your selected pick-up time and have not successfully made contact with us, then you will miss out on your donuts. There will be no refunds.

It is important that you please stick to your selected pick up time. If you are running late, please give us a call or text to let us know. As our closing time varies (depending on what orders we have for the day), if you are not here by your selected pick up time and have not successfully made contact with us, then you will miss out on your donuts. There will be no refunds.

If you have food allergies of any kind, we kindly advise that you do not consume any of our products. We cannot guarantee our products are free from allergens.

As donuts are a deliciously deep-fried product, the shelf life is not as long as a baked good. Therefore, we recommend eating your donuts within 5 hours of delivery.

.......

You can find our Terms and Conditions via this link - https://doe.co.nz/pages/doe-donuts-terms-conditions-cancellations-refund-policy